Refund Policy

Cancellations

You may cancel your subscription at any time. Upon cancellation, you retain access to your plan until the end of the current billing period. We do not prorate partial months.

Refunds

We offer refunds in the following cases:

• Billing error: If you were charged incorrectly (e.g., charged after cancellation or charged the wrong amount), we will issue a full refund promptly.
• Service unavailability: If Solcro was inaccessible for more than 24 consecutive hours in a billing period, you may request a prorated refund for that period.
• Within 48 hours of first charge: If you are a new paying customer and have not heavily used the service, contact us within 48 hours of your first charge for a full refund — no questions asked.

We do not issue refunds for unused audits within a billing period, or for periods where you simply did not use the service.

How to request a refund

Email support@solcro.com with your account email and a brief description of the issue. We respond within 1 business day.

Questions

See also our Terms of Service or contact us at support@solcro.com.